There are many different types of abuse, and they all result in behaviour towards a person that deliberately causes, or intends to cause them, harm.

Anyone can become an abuser, and most abusers are known by the adult at risk. Abuse can happen anywhere – in the home, in the community, in day or residential care, in hospital, or at college.

Abusers can be:

• family members
• friends
• neighbours
• paid carers
• health or care professionals
• work colleagues

Make a referral to the Multi Agency Safeguarding Hub (MASH) if:

• The person has care and support needs.
• They are experiencing or at risk of abuse (physical, sexual, financial,/material, domestic, psychological/emotional, neglect, self-neglect, modern slavery, discriminatory or organisational).
• They cannot protect themselves.
• The abuse occurred in Wolverhampton.

How to Refer

Professional and members of the public can use the EMARF to report safeguarding concerns about an adult. However, members of the public can call 01902 551199 if they are unable to complete the form. 

When referral is not required:

If abuse/neglect happened but the adult is no longer at risk, a safeguarding referral is not needed unless other adults may be at risk.

Consider other actions:

• making a complaint,
• reporting to police if a crime occurred,
• Quality Assurance Referral.

If there is a welfare concern or possible need for non-safeguarding adult social care support: Adult Social Care | City Of Wolverhampton Council.

Police Involvement:

• If a crime has occurred: call 101, obtain a log number and include it in the MASH referral.
• If there is imminent risk to life: call 999 immediately.

Delivering high-quality care is essential to ensuring individuals receive the support they need in a respectful and effective manner. The Care Quality Concerns Referral Form is a simple and efficient tool for reporting issues related to the standard of care provided.

The referral form can be used by professionals to address care quality concerns such as inadequate service delivery, poor communication, delays, or breaches in agreed standards of care. Completing this form ensures that any problems are identified and resolved quickly, contributing to the continuous improvement of care services.

Care Quality Concerns Referral Form User Guidance

Multi-Agency Referral Form (EMARF)